Terms of Use

1. Publisher

The site and the service are published by Ilan Souffir, Osek Patur (Israeli VAT-exempt sole proprietor), registered office 22 Geula Street, Tel Aviv, Israel, contact clinicplusai@gmail.com.

2. The service

ClinicPlusAI provides an AI assistant connected to a WhatsApp Business number, able to answer patients, book and reschedule appointments, manage a waiting list, run campaigns and hand a conversation over to a human at any time.

The exact scope depends on the plan you subscribe to. Features are described on the site and may evolve, provided the overall level of service is not reduced during a paid period.

3. Eligibility and account

The service is reserved for healthcare professionals and the organisations that employ them. You confirm that you hold the authorisations required to run your practice and to communicate with your patients.

You are responsible for the confidentiality of your credentials and for everything done through your account. Tell us immediately if you suspect unauthorised access.

4. Plans, prices and currency

Prices are shown on the pricing section of the site, excluding taxes. Two billing cycles are available: monthly, or yearly with the discount shown at the time of subscription.

Prices are displayed in US dollars by default. Visitors located in Israel see the equivalent price in shekels. That detection is based on the approximate country of the IP address and is a display convenience only: the currency actually charged is the one written on your order form and on your invoices.

Amounts in one currency are not a conversion of the other. Each currency has its own price list, and an exchange rate movement does not create a right to be billed in another currency.

Applicable taxes are added according to the rules of the country of establishment of the customer.

5. Billing, renewal and cancellation

Subscriptions are billed in advance, monthly or yearly depending on the cycle chosen, and renew automatically for the same period unless cancelled before the end of the current period.

Late payment may lead to suspension of the service after a written reminder that remains unanswered for fifteen days. Promotional offers, including launch discounts, apply under the conditions announced when they are granted and are not cumulative unless stated otherwise.

6. Refunds and cancellation

Monthly subscriptions: no commitment. You can cancel at any time, by email or on WhatsApp. Cancellation takes effect at the end of the month already paid and no further payment is taken. The month in progress is not refunded.

Yearly subscriptions: you can cancel the renewal at any time before the end of the year paid. The service remains available until that date.

First payment: if the service does not suit you, we refund your first subscription payment in full, monthly or yearly, when you ask within 14 days of that payment.

One-off purchases: website creation fees are not refundable once the work has started. Campaign message packs are refundable within 14 days if no message from the pack has been used.

To cancel or ask for a refund, write to clinicplusai@gmail.com. Refunds are made to the original payment method within 10 business days.

7. How you may use the service

You agree not to use the service in a way that would harm patients, third parties, our providers or us.

• No unlawful, misleading or unsolicited messaging, and full compliance with the WhatsApp Business Messaging Policy.
• No use of the assistant to give a medical diagnosis or to replace a clinical decision made by a practitioner.
• No attempt to circumvent, overload or reverse engineer the service.
• No uploading of content you do not have the right to process.

8. Your obligations towards your patients

You remain the controller of your patients' data. You inform them that an AI assistant answers on your behalf, you collect the consents required by the rules that apply to you, and you keep a human available for anything that requires clinical judgement.

The assistant provides administrative support. It does not practise medicine and its replies never replace a consultation.

9. Availability and support

We aim for continuous availability but the service depends on third party platforms, in particular WhatsApp. Maintenance windows are announced in advance whenever possible.

Support is provided by email, and with the response times attached to your plan when your plan includes priority support.

10. Intellectual property

The site, the software, the interfaces, the models' configuration and the brand remain our property. Your subscription grants a personal, non exclusive and non transferable right to use the service for the duration of the contract.

The content you provide remains yours. You grant us the right to process it only to deliver the service.

11. Liability

We are bound by an obligation of means. We are not liable for indirect damage, loss of profit, loss of clientele or loss of data that we did not cause.

Unless local law provides otherwise, our total liability over a twelve month period is limited to the amounts paid by the customer during that period.

Nothing in these terms excludes liability that cannot be excluded by law, in particular in case of wilful misconduct or gross negligence.

12. Term and termination

The contract runs for the subscribed period and renews as described above. Either party may terminate for material breach that remains uncured fifteen days after a written notice.

On termination, access is closed and the clinic's data is deleted or returned within thirty days, as described in the privacy policy.

13. Changes to these terms

We may update these terms. Customers are informed before the changes take effect, and continuing to use the service after that date means accepting the new version.

14. Governing law and disputes

These terms are governed by Israeli law. Before any legal action, the parties undertake to look for an amicable solution. Failing agreement, the dispute is submitted to Courts of Tel Aviv, Israel.

Consumers keep the benefit of the mandatory provisions of the law of their country of residence.